Installer Support

The Microgeneration Certification Scheme (MCS) demonstrates quality and reliability of certified products and installers. However, at MSS we work with non-MCS accredited installers to ensure that those standards are still being met and not only are the installs fully MCS compliant but also designed to run as efficiently as possible.

Why should I use MSS?

For installers of Air Source Heat Pumps, new or experienced, one of the biggest hurdles is accreditation from MCS and the cumbersome paperwork and annual audits that go with it.

In order for homeowners to benefit from the Boiler Upgrade Scheme (BUS) government grant, installs must comply with MCS standards and be signed off by an MCS accredited company.

As an MCS registered installer, MSS will complete heat loss calculations, design a system, provide the paperwork and once the install is complete check that it meets MCS requirements. You install and we will take care of the rest.

What is microgeneration certification?

Our Service

At MSS we have dedicated design engineers with over 30 years experience within the plumbing and heating industry. MSS give installers the expert support and advice needed, from system design and sizing, details on grants and much more. We sort the paperwork so you don't have to.

Site Survey
Drawing Take Offs (New / Self Builds)
Room-by-Room Heat Loss Calculations
Equipment Design Recommendations
DNO Submission to Energy Network
Contractual Paperwork
Site Visit for Compliance Check & Sign Off
MCS Certification
Building Control Registration
Insurance Backed Warranties
Full Handover Pack
Annual MCS Audits

How much are your services?

Our costs depend entirely on the size of the property and the distance from our offices. An average three-bedroom property with ten rooms in total, up to 100 miles away from our offices, will cost £1,250 +VAT. Contact us for a quotation specific to each individual property.

We can provide all of the paperwork to allow your customer to apply for a £7,500 grant

We will work alongside you every step of the way to ensure the Air Source Heat Pump installation meets MCS compliance criteria, enabling your customer to submit their application for the Boiler Upgrade Scheme (BUS) £7,500 grant.

Boiler Upgrade Scheme

Microgeneration Certification Scheme (MCS)

Got a project in mind?

Send us the details and we will be in touch to discuss your project and guide you through the next steps
01469 423 222

5 star service! I have just installed two heat pumps on a pair of new builds and MSS have been so helpful and very reliable when I have had any questions. From design to install to handover, I have been guided throughout. Their knowledge of the product was second to none making my job much easier. I wouldn’t hesitate to use MSS again and would highly recommend to anyone looking to install an MCS compliant system. Many thanks for a seamless job.

Callum Scott - North-C Plumbing & Heating LTD

We recently engaged MSS to provide MCS services for a new build site where we were employed as electrical and plumbing contractors. There in-depth knowledge and quick turnaround of accurate detailed information assisted us in providing all necessary paperwork, calculations and surveys to design and install air source heat pumps to MCS standards. This enabled us to concentrate on what we are good at, being the install, whilst knowing that all MCS requirements were being met by MSS.Invaluable support, technical back up and timely delivery, why waste resources on MCS paperwork when this task can be made simple by MSS.

Colin Davies - E-Wire Northern LTD

From start to finish MSS gave myself and my team the full support that we required at all times. From the very start of the project, going out on site for the initial first visit for sizing of the unit required, then completing by fully commissioning and handing over all relevant paperwork to our clients required for MCS all of which has been done extremely efficiently.

Warren Greenley - Greenline Plumbing & Heating Bathroom Design Ltd

We have now been working with MSS since January this year. From our initial introduction MSS have upheld the highest level of commitment to our company. From the initial support explaining the process required for MCS & RHI through to ongoing support we cannot fault MSS. Once MSS and our Company understood how each other’s business operated the whole process became very slick. From a technical point of view everything was explained to our full satisfaction. Correct pipe sizing is still left to the installer. MSS have been consistently very competitive on price on all our enquiries to them.

David Wadsworth - Finesse Plumbing & Heating Engineers LTD

Microgeneration Support Services Ltd have been brilliant. Following a very poor installation of an air source heat pump system by another company we sought advice and MSS completed a very comprehensive report. Following the report, we then instructed MSS to reinstall the system and they have worked closely with our electrician & air source heat pump manufacturer to ensure a safe and fully functional system. Any queries or advice was dealt with immediately and they have fully supported us through what has been a very traumatic time. Thankyou MSS for everything you have done.

The Goodison Family - Homeowner

Frequently Asked Questions

As specialists in Air Source Heat Pumps we often receive enquiries about their suitability and application. Please take a look at some of the most frequently asked questions below.

What is your turn around time?

We can provide a very quick turn around to provide our quotation for services and an equipment calculation estimate which then allows you to quote your customer for the full works. Once we have received confirmation that you would like to proceed, the remainder of our process can be turned around very quickly depending on end user availability, and how fast you can return the information that we require for paperwork purposes.

When should we involve MSS?

We must be involved from the very beginning as it is important that you provide your customers with an estimated heat pump size in order to quote as accurately as possible.

Do you install as well?

We are primarily an MCS consultation company that supports other installers, however we can carry out installations as many of our expert engineers have a heat pump installation background.

I’ve done the training but never fitted an ASHP, can you help with technical questions?

Yes, our expert engineers have years of experience installing all types, makes and models of Air Source Heat Pumps so we will endeavour to help where we can.

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